1. General provisions

1.1 These purchase and sale rules (hereinafter – the Rules) determine the general mutual rights, duties and responsibilities of UAB „Ink Idea” (hereinafter – the Seller) and the buyer (hereinafter – the Buyer) when purchasing goods in the electronic store inkidea.shop. By purchasing goods in the online store, the Buyer agrees to the application of these Rules.

1. Conclusion of the purchase-sale contract

2.1. The purchase-sale agreement between the Buyer and the Seller is considered to have been concluded from the moment the Buyer, after creating a shopping cart in the electronic store, specifying the delivery address, choosing the payment method and familiarizing himself with these Rules, clicks the „Confirm order” button, and is valid until the full obligations under this agreement execution. In cases where the Buyer does not agree with all or a certain part of the Rules, he must not place the order.

1. Protection of personal data

3.1. When ordering goods in the electronic store inkidea.shop, the Buyer must provide the data requested at the time of purchase.

3.2. The buyer is responsible for providing correct data at the time of purchase.

3.3. By approving these Rules, the Buyer agrees that the personal data provided by the Buyer will be processed for the purposes of selling goods and services in the inkidea.shop electronic store, analyzing the Seller’s activities and direct marketing. The Buyer also agrees to send informational messages to the e-mail address and phone number specified by the Buyer, which are necessary for the fulfillment of the goods order.

1. Seller’s rights and obligations

4.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the electronic store.

4.2. If the Buyer tries to harm the work and stable operation of the inkidea.shop electronic store, violates his obligations or otherwise harms the operation of the store or social networks related to it or in another area, the Seller may, without prior warning, limit, suspend (terminate) his ability to use the electronic store, not fulfill his orders and is not responsible for any related losses of the Buyer.

4.3. The seller has the right to unilaterally change these Rules by publishing the changed Rules on the website of the electronic store. Changes take effect from the moment of publication for all transactions concluded after publication.

4.4. The seller has other rights established in the Rules and Acts of the Republic of Lithuania.

1. Buyer’s rights and obligations

5.1. The buyer has the right to buy under the conditions and procedures established by the electronic store.

5.2. The buyer must pay the price of the goods and their delivery, as well as other payments (if specified when concluding the contract) and accept the ordered goods. The Buyer pays for the goods in the banks, payment systems specified by inkidea.shop or in cash during the delivery of the goods to the authorized representative of the courier service that delivered the goods.

5.3. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.

5.4. The buyer (user) has the right to refuse the contract of purchase and sale of goods concluded in the electronic store with the Seller, by notifying the Seller in writing by e-mail. The buyer has the right to refuse the purchase-sale contract with the seller only if the product is of high quality, has not been damaged and has not substantially changed its appearance.

5.5. The buyer has other rights established in the Rules and legal acts of the Republic of Lithuania.

1. Payment and delivery

6.1. In the inkidea.shop electronic store, the Buyer can buy online 7 days a week, 24 hours a day. per day. Orders by phone and e-mail are accepted during regular business hours.

6.2. The buyer undertakes to pay for the ordered goods immediately, in the form of payment offered by the seller: electronic banking system, Paysera prepayment system or cash upon delivery. The buyer who chooses to pay in cash at the time of delivery of the goods must have the exact amount of money that will be required to pay the courier for the goods and delivery costs.

6.3. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods, the postal code, and to indicate the exact phone number.

6.4. The goods are delivered by the Seller’s authorized representative (courier) or the Buyer picks them up at the post office, depending on the delivery method chosen by the Buyer.

6.5. The buyer must immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong amount of them, incomplete product package.

6.6. If the buyer notices damage to the package during delivery, he must indicate the comments in the package delivery document provided by the courier or write a separate document regarding these violations. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from liability against the Buyer for product damage related to packaging damage, which the Buyer did not note in the delivery document of the courier.

6.7. The buyer cannot, at his discretion, change the delivery address of the goods after the shipment has been shipped. If the place of delivery is changed by personal agreement with the courier, the Seller is not responsible for meeting the delivery deadline and has the right to additionally charge the Buyer for the additional costs incurred due to the arbitrary change of the customer’s delivery address while the package has been sent. The incurred costs can be covered by issuing an additional invoice to the Buyer or deducted from the amount of the returned goods, if this is possible. If the Buyer does not accept and/or collect the shipment and it is re-shipped, the Seller has the right to charge the Buyer if additional costs are incurred as a result of these deliveries.

1. Product quality, guarantees

7.1. The details of each product sold in the inkidea.shop online store are indicated in the product description attached to each product.

7.2. The seller is not responsible for the fact that the color, shape or other parameters of the goods in the inkidea.shop electronic store may not correspond to the real size, shape and color of the goods due to the characteristics of the display used by the Buyer.

7.3. If the seller does not provide a quality guarantee, the guarantee established by the relevant legal acts shall apply.

1. Return and exchange of goods

8.1. The return/exchange of goods is possible in accordance with the „Retail Trade Rules” approved by the Government of the Republic of Lithuania resolution, 6.228 of the Civil Code of the Republic of Lithuania10 Art. in part 1.

8.2. Exchanges and returns of goods are possible only if the goods have not been used, they have not been damaged and have not lost their commercial appearance (labels are intact, protective films have not been torn off, etc.). Changes to the appearance of the product or its packaging, which were necessary to inspect the product, are not considered essential changes to the appearance of the product.

8.3. If a product of inappropriate quality was sold to the Buyer, the Buyer has the right to demand from the online store: to replace the product of inappropriate quality with a product of suitable quality, to reduce the price of the product accordingly, to remove the defects of the product free of charge within a reasonable period of time, to unilaterally terminate the purchase-sale contract and to demand a refund for the money paid for the product.

8.4. To return or exchange the product, the Buyer must do so within 14 (fourteen) calendar days. The Buyer must fill out the return/exchange form, which is attached to the Buyer’s ordered goods. The completed form and the signed VAT invoice with the goods must reach us within 14 (fourteen) calendar days.

8.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.2. and 8.4. of the terms and conditions of return of goods specified in clauses. The goods you return will be evaluated to see if the products have been returned in compliance with the above conditions. If the conditions were not met, the money will not be refunded. Delivery and collection of the goods in such cases will be negotiated individually.

8.6. If the Buyer returns the product purchased during the promotion, the amount paid for the product is returned with the applicable discount.

8.7. If free shipping was applied to the buyer at the time of purchase, in the case of returning the product, shipping costs will be deducted from the total amount paid by the buyer (if it no longer meets the conditions for free shipping or the entire order is returned) according to the shipping rates in force at that time.

8.8. If during the delivery of the goods, the Seller incurs additional delivery costs due to the customer’s fault, in the case of returning or exchanging the goods, the Seller has the right to deduct the incurred damage from the amount to be refunded.

8.9. Transportation costs incurred when returning the product and delivery costs are not refundable and are paid by the Buyer.

8.10. Money for returned goods is transferred to the payer and only to the payer’s bank account from which the transfer was made when purchasing the goods.

1. Liability of buyer and seller

9.1. The buyer is responsible for the correctness of the data provided in the registration form. The buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form. The buyer is responsible for the actions performed using the inkidea.shop electronic store

9.2. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through the links in the Seller’s electronic store.

9.3. In the event of damage, the guilty party compensates the other party for the direct losses incurred due to its fault.

1. Marketing and information

10.1. The Seller sends all informational messages and messages for direct marketing purposes using the means of communication specified in the Buyer’s registration form. If the buyer does not wish to receive advertising messages by e-mail or SMS, he should inform us about it by e-mail at shop@inkidea.lt or by clicking on the corresponding link in the newsletter (the opt-out is valid only for receiving advertising messages by e-mail).

10.2. The seller can, at his discretion, initiate various types of promotions in the inkidea.shop electronic store, in the inkidea.shop account, on social websites Facebook, Instagram and any other informational means.

10.3. The seller has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any change or cancellation of the terms and conditions of the promotion is valid only from the moment of their execution.

10.4. The seller is not responsible if the buyer does not receive the sent informational or confirming messages due to disruptions in the internet connection, e-mail service providers’ networks.

10.5. The buyer sends all messages and questions to the phone numbers and e-mail addresses specified in the „Contacts” section of the Seller’s online store.

1. Final Provisions

11.1. The Buyer and the Seller agree that all information provided on the Seller’s online store website (including, but not limited to, these Rules, information about the Seller, the offered goods and services and their characteristics, the Buyer’s right to refuse the purchase – the procedure for implementing the sales contract, the maintenance of the goods provided by the Seller services and guarantees (if they are provided)) are considered to be provided to the Buyer in writing.

11.2. All disagreements arising from or related to the purchase-sale agreement between the Buyer and the Seller are resolved through negotiations. If it is not possible to reach an agreement, disagreements are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.