GENERAL INFORMATION

UAB „Ink Idea” (hereinafter – the Data Controller) in this privacy policy (hereinafter – the Privacy Policy) sets the conditions for the processing of personal data using the website managed by the Data Controller. The terms set out in the Privacy Policy apply every time you access the content and/or service we provide, regardless of the device (computer, mobile phone, tablet, TV, etc.) you are using.

Details of the data controller:

• Data controller: Ink Idea UAB;
• Company code: 302545714;
• Registered office address: Darius ir Girėno 34A, Vilnius, Lithuania;
• Phone: +370 652 40230;
• email mail: shop@inkidea.ltir info@inkidea.lt

It is very important that you read the Privacy Policy carefully, because every time you visit a website owned by the Data Controller, you agree to the terms described in this Privacy Policy. If you do not agree to these terms, please do not visit our website, use our content and/or services.

We confirm that the data of visitors to the website of the Data Controller will be collected in accordance with the requirements of the valid legal acts of the European Union and the Republic of Lithuania and the instructions of the controlling authorities. All reasonable technical and administrative measures are in place to protect the data we collect about website visitors from loss, unauthorized use or alteration.

Individuals who are under the age of 16 may not submit any personal data through our website. If you are a person under the age of 16, you must obtain the consent of your parent or other legal guardian before submitting personal information.

The terms used in the rules are understood as they are defined in the General Data Protection Regulation no. 2016/679.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

Information directly provided by you:

• Name
• Surname
• Telephone number
• Email address
• Address
• Payment information.
• IP address
• Cookie information

Information from third party sources

We may obtain information about you from public and commercial sources (to the extent permitted by applicable law) and combine it with other information we receive from or about you. We may also receive information about you from third-party social networking services when you connect to them, such as through accounts on Facebook.

Other information we collect

We may also collect other information about you, your device, or your use of our website content with your consent.

HOW DO WE USE YOUR DATA?

We may use the information we collect for the following purposes:

• providing you with the services you have ordered while visiting our website;
• for direct marketing purposes*, e.g. to send newsletters, deliver customized advertisements and send notifications about promotions, evaluate and analyze your market, customers, products and services (including collecting your opinion about products and services and organizing customer surveys);
• to find out your feedback about the quality of the services provided to you, in order to improve them and offer the highest level of services;
• in other ways with your consent*.

*We inform you that you have the right to object or withdraw your consent at any time to the processing of your data for the above purposes marked with an asterisk.

WHO DO WE DISCLOSE YOUR INFORMATION?

We undertake not to transfer your personal data to any unrelated third parties, except in the following cases:

• if there is your consent to the disclosure of personal data;
• when providing services – to our partners, if necessary, we will provide only as much of your personal information as is necessary to perform a specific service. You will be informed about the transfer of your personal data to third parties before the data transfer.
• To law enforcement institutions in accordance with the procedure provided by the legal acts of the Republic of Lithuania.

WHAT DO WE DO TO PROTECT YOUR INFORMATION?

Personal data is protected against loss, unauthorized use and changes. We have implemented technical and organizational personal data protection measures to protect all information we collect for the purpose of providing our services. We remind you that, although we take reasonable steps to protect your information, no website, online transaction, computer system or wireless connection is completely secure.

We will store your data for no longer than is required by the purposes of data processing or provided for by legal acts, if longer data storage is stipulated in them. Personal data is generally stored for as long as reasonable claims can arise from the contractual relationship or as long as it is necessary to implement and protect our legitimate interests. No longer needed personal data is destroyed.

YOUR RIGHTS

The data subject whose data is processed in the activities of the Data Controller has the following rights:

• to know (to be informed) about the processing of your data (right to know);
• access your data and how it is processed (right to access);
• to demand correction or, taking into account the purposes of personal data processing, to supplement incomplete personal data of a person (right to correction);
• destroy your data or stop the processing of your data (other than storage) (right to destruction and right to be forgotten);
• has the right to demand that the Personal Data Controller restricts the processing of personal data for one of the legitimate reasons (right to restriction);
• has the right to transfer data (right to transfer);
• to object to the processing of personal data when this data is processed or intended to be processed for the purposes of direct marketing, including profiling, as far as it is related to such direct marketing.

The Data Subject has the right to submit any request or instruction related to the processing of personal data to the Data Controller in writing in one of the following ways:

• by delivering directly to: UAB „Ink Idea”, Darius ir Girėno 34A, Vilnius., Lithuania;
• by mail: UAB „Ink Idea”, Darius ir Girėno 34A, Vilnius, Lithuania;
• email by mail shop@inkidea.lt and info@inkidea.lt.

Upon receiving such a request or instruction, the data controller shall, no later than within one month from the date of the request, provide a response and perform the actions specified in the request or refuse to perform them. If necessary, the specified period can be extended by another two months, depending on the complexity and number of requests. In this case, within one month from the date of receipt of the request, the Data Controller shall inform the Data Subject of such extension, together with the reasons for the delay.

The data controller may not create the conditions for the data subjects to exercise the rights listed above, with the exception of the objection to the processing of personal data by means of direct marketing, when, in cases provided for by law, it is necessary to ensure the prevention, investigation and detection of crimes, violations of official or professional ethics, as well as the rights and freedoms of the data subject or other persons protection.

THIRD PARTY SITES, SERVICES AND PRODUCTS ON OUR SITES

The Data Controller’s website may contain third-party banners, links to their websites and services over which the Data Controller has no control. The data controller is not responsible for the security and privacy of information collected by third parties. You must read the privacy statements that apply to third-party websites and services you use.

COOKIES

When you visit the Data Controller’s website, we want to provide content and features that are tailored to your needs. Cookies are required for this. These are small pieces of information that are automatically generated when you browse the website and are stored on your computer or other end device. They help the Data Controller to recognize you as a previous visitor to a certain website, to save the history of your visit to the website and to adapt the content accordingly. Also, cookies help ensure the smooth operation of websites, allow you to monitor the duration and frequency of visiting websites and collect statistical information about the number of website visitors.

How to manage and delete cookies

When you use your browser to access content we provide, you can configure your browser to accept all cookies, reject all cookies, or notify you that a cookie is being sent. Every browser is different, so if you don’t know how to change your cookie settings, check its help menu. Your device’s operating system may have additional cookie controls. If you do not want information to be collected with the help of cookies, use the simple procedure available in most browsers that allows you to refuse the use of cookies. To learn more about how to manage cookies, visit:http://www.allaboutcookies.org/manage-cookies/.

However, please note that in some cases, deleting cookies may slow down your internet browsing speed, limit the functionality of certain website functions or block access to the website.

Our website may contain links to websites of other individuals, companies or organizations. Please note that the Data Controller is not responsible for the content of such websites or the privacy principles used by them. Therefore, if you click on a link from the Data Controller’s website to access other websites, you should read their Privacy Policy separately.

ENFORCEMENT OF THE PROVISIONS OF THE PRIVACY RULES

These Privacy Rules are effective from 2020. February 03 Any changes to the Privacy Policy will be posted and publicly visible on the Company’s Online Store website.

The elements of the electronic store inkidea.shop, including texts, photos, computer graphics, emblems, are a work according to the copyright and related rights law of the Republic of Lithuania, therefore copying, full or partial use of photos without the consent of UAB „Ink Idea” is illegal and prohibited .

CONTACT US

If you have any questions regarding the information provided in this Privacy Policy, please feel free to contact us in any way convenient for you:

• by delivering directly to: UAB „Ink Idea”, Darius ir Girėno 34A, Vilnius, Lithuania;
• by mail: UAB „Ink Idea”, Darius ir Girėno 34A, Vilnius, Lithuania;
• email by mail: shop@inkidea.lt and info@inkidea.lt.

RETURN RULES

1. Return and exchange of goods

8.1. The return/exchange of goods is possible in accordance with the „Rules of Retail Trade” approved by the resolution of the Government of the Republic of Lithuania, Article 6.22810 of the Civil Code of the Republic of Lithuania. in part 1.

8.2. Exchanges and returns of goods are possible only if the goods have not been used, they have not been damaged and have not lost their commercial appearance (labels are intact, protective films have not been torn off, etc.). Changes to the appearance of the product or its packaging, which were necessary to inspect the product, are not considered essential changes to the appearance of the product.

8.3. If a product of inappropriate quality was sold to the Buyer, the Buyer has the right to demand from the online store: to replace the product of inappropriate quality with a product of suitable quality, to reduce the price of the product accordingly, to remove the defects of the product free of charge within a reasonable period of time, to unilaterally terminate the sales contract and to demand a refund for the money paid for the product.

8.4. To return or exchange the product, the Buyer must do so within 14 (fourteen) calendar days. The Buyer must fill out the return/exchange form, which is attached to the Buyer’s ordered goods. The completed form and the signed VAT invoice with the goods must reach us within 14 (fourteen) calendar days.

8.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.2. and 8.4. of the terms and conditions of return of goods specified in clauses. The goods you return will be evaluated to see if the products have been returned in compliance with the above conditions. If the conditions were not met, the money will not be refunded. Delivery and collection of the goods in such cases will be negotiated individually.

8.6. If the Buyer returns the product purchased during the promotion, the amount paid for the product is returned with the applicable discount.

8.7. If free shipping was applied to the buyer at the time of purchase, in the case of returning the product, shipping costs will be deducted from the total amount paid by the buyer (if it no longer meets the conditions for free shipping or the entire order is returned) according to the shipping rates in force at that time.

8.8. If during the delivery of the goods, the Seller incurs additional delivery costs due to the customer’s fault, in the case of returning or exchanging the goods, the Seller has the right to deduct the incurred damage from the amount to be refunded.

8.9. Transportation costs incurred when returning the product and delivery costs are not refundable and are paid by the Buyer.

8.10. Money for returned goods is transferred to the payer and only to the payer’s bank account from which the transfer was made when purchasing the goods.