Returning the goods

Return and exchange of goods

8.1. The return/exchange of goods is possible in accordance with the „Rules of Retail Trade” approved by the resolution of the Government of the Republic of Lithuania, Article 6.22810 of the Civil Code of the Republic of Lithuania. in part 1.

8.2. Exchange and return of goods are possible only if the goods have not been used, they are not damaged and they have not lost their appearance (labels intact, protective film not torn off, etc.). Changes to the appearance of the product or its packaging, which were necessary to inspect the product, are not considered essential changes to the appearance of the product.

8.3. If a product of inappropriate quality was sold to the Buyer, the Buyer has the right to demand from the online store: to replace the product of inappropriate quality with a product of suitable quality, to reduce the price of the product accordingly, to remove the defects of the product free of charge within a reasonable period of time, to unilaterally terminate the purchase-sale contract and to demand a refund for the money paid for the product.

8.4. To return or exchange the product, the Buyer must do so within 14 (fourteen) calendar days. The Buyer must fill out the return/exchange form, which is attached to the Buyer’s ordered goods. The completed form and the signed VAT invoice with the goods must reach us within 14 (fourteen) calendar days.

8.5. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with 8.2. and 8.4. of the terms and conditions of return of goods specified in clauses. The goods you return will be evaluated to see if the products have been returned in compliance with the above conditions. If the conditions were not met, the money will not be refunded. Delivery and collection of the goods in such cases will be negotiated individually.

8.6. If the Buyer returns the product purchased during the promotion, the amount paid for the product is returned with the applicable discount.

8.7. If free shipping was applied to the buyer at the time of purchase, in the case of returning the product, shipping costs will be deducted from the total amount paid by the buyer (if it no longer meets the conditions for free shipping or the entire order is returned) according to the shipping rates in force at that time.

8.8. If during the delivery of the goods, the Seller incurs additional delivery costs due to the customer’s fault, in the case of returning or exchanging the goods, the Seller has the right to deduct the incurred damage from the amount to be refunded.

8.9. Transportation costs incurred when returning the product and delivery costs are not refundable and are paid by the Buyer.

8.10. Money for returned goods is transferred to the payer and only to the payer’s bank account from which the transfer was made when purchasing the goods.



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